Duties Report

WEEK 1 ( 7 JAN 2013 - 10 JAN 2013 )

• reporting for duty to the company of Lifetime Network Sdn Bhd and given a little bit along with brief description of the company's operations by the assistant manager, Mrs. Norzarina and she was instrumental will supervise my work for me to be in this company.     
• Adapting in practical training.

• Prepare the document that is told by the Business Operation Officer using the system in use by the company.

• Find and open the customer information to the updated. 

• Learn how to fill out the registration form.

• Learn how to solve customer problems.

• learn how to identify customer status either still active or not.

• Check the status of customers that use the postpaid and broadband.

WEEK 2 ( 12 JAN 2013 - 17 JAN 2013 )

• Describes the types of broadband and postpaid to customer.

• Describes the rate of monthly payments of postpaid and broadband package to the customer.
• Makes the broadband registration to customer. 

• Solve the problem  the use of MMS settings via handphone to customer.

• Insert a record of sales made ​​by the employee to the system.

• Update  staff sales.

• Check the status of customers that use the postpaid and broadband.

• Makes simcard replacement.

WEEK 3 (19 JAN 2013 - 24 JAN 2013 )

• Makes payment bill to customer.

• Makes the broadband registration to customer. 

• Updating software.

• Creating and maintaining computer network.

• Installing software.

• Check the status of customers that use the postpaid and broadband.

• Makes a troubleshoot broadband for customer.

• Update Order Sales for January 2013 related with postpaid and broadband into a system

• Makes simcard replacement.

WEEK 4 ( 26 JAN 2013 - 31 JAN 2013 )

• Update Order Sales for January 2013 related with postpaid and broadband into a system

• Makes a troubleshoot broadband for customer.

• Makes payment bill to customer.

• Check the status of customers that use the postpaid and broadband whether active or not.
• Makes the broadband registration to customer. 

• Makes a troubleshoot broadband for customer.

• Solve the problem  the use of MMS settings via handphone to customer.

• Insert a record of sales made ​​by the employee to the system.

• Update  staff sales.

WEEK 5 ( 2 FEB 2013 - 7 FEB 2013 )

• Update Order Sales for February 2013 related with postpaid and broadband into a system

• Check the status of customers that use the postpaid and broadband whether active or not.
• Creating and maintaining computer network.

• Makes simcard replacement.

• Makes payment bill to customer.

• Makes the broadband registration to customer. 

• Describes the types of broadband and postpaid to customer.

• Describes the rate of monthly payments of postpaid and broadband package to the customer.
• Solve the problem  the use of MMS settings via handphone to customer.

• Updating software.

WEEK 6 ( 9 FEB 2013 - 14 FEB 2013 )

• Update Order Sales for February 2013 related with postpaid and broadband into a system

• Check the status of customers that use the postpaid and broadband whether active or not.
• Describes the types of broadband and postpaid to customer.

• Describes the rate of monthly payments of postpaid and broadband package to the customer.
• Makes the broadband registration to customer. 

• Check the status of customers that use the postpaid and broadband.

• Creating and maintaining computer network.

• Makes simcard replacement.

• Update  staff sales.

WEEK 7 ( 16 FEB 2013 - 21 FEB 2013 )

• Update Order Sales for February 2013 related with postpaid and broadband into a system
• Repair and maintains computer network.

• Makes payment bill to customer.

• Solve the problem  the use of MMS settings via handphone to customer.

• Makes the broadband registration to customer. 

• Makes a registration for SKMM Rebate RM 200 for smartphone.

• Update  staff sales.

• Describes the types of broadband and postpaid to customer.

• Describes the rate of monthly payments of postpaid and broadband package to the customer.

WEEK 8 ( 23 FEB 2013 - 28 FEB 2013 )

• Update Order Sales for February 2013 related with postpaid and broadband into a system
• Makes payment bill to customer.

• Makes a registration for SKMM Rebate RM 200 for smartphone.

• Update  staff sales.

• Describes the types of broadband and postpaid to customer.

• Describes the rate of monthly payments of postpaid and broadband package to the customer.
• Solve the problem  the use of MMS settings via handphone to customer.

• Solve the problem for customer to use the internet setting via phone.

Appreciation

APPRECIATION

Bismillahirrahmanirrahim...

First of all I would like to express sincere appreciation and thanks to Mr. Mat Zaki and Mrs. Norzarina as a manager of Lifetime Network Sdn.Bhd at Kubang Kerian, Kota Bharu, Kelantan who honored to receive me for practical training as well as giving guidance to my related to the task I need to perform while undergoing training.

A big thank you also goes to all the staff Lifetime Network as much help and guidance and constructive criticism to guide my current duties. Without them all I might have a problem on the job and quite difficult for me to achieve this exercise properly.

Thanks also goes to the Internship Program Coordinator Kolej Poly-Tech MARA Kuala Lumpur, Madam Zurina Jusoh and other lecturers who have been teaching and providing guidance and share experiences before and during face practical training. In this way has provided me the opportunity to adjust to the real working environment. All direction and will help me remember and practice during her later work.

I also would like to say many thanks to both my parents and family who have helped me in terms of encouragement and financial support to me to undergo this training. Without the support and encouragement from my parents I could not have made this training very well and successfully.

The Background of Firm ( LIFETIME NETWORK SDN.BHD)

LIFETIME NETWORK SDN.BHD

The company was incorporated with Suruhanjaya Syarikat Malaysia on 16 August 2005 as a sole proprietor company with the goals and aspiration to build a profitable enterprise that maximizes the returns and helping individuals and organizations across communities by providing excellence service and appropriate solutions that meets their communication lifestyle.

LIFETIME NETWORK among the top Bumiputera company in Eastern region and act as the strong player in the telecommunication industry and has inspire others in the industry.

Apart from the experience and dedicated employees, the company also receives a strong support from the business partner; Maxis in providing the trainings and marketing materials and also supporting the events and activities organized by the company. Such support is one of the important elements in making sure that the company achieves its targets and goals.

The company promotes trustworthy as a way of life

Trust is crucial in every successful relationship and this is true between customers and LIFETIME just as it is true between the company and its employees. All good relationships are built on trust which inspires confidence, assurance, conviction and reliance. Through this, we manage to build loyalty staff and creating our own end user market share and it helps the company in penetrating a new market.

Maintaining market leadership in the ever-changing telecommunications industry isn't easy. But with the goals and dedication of its key personnel, supportive Business partner and loyalty customer, LIFETIME has a clear advantage over the competition. Success and winning only comes naturally when the right people initiate and lead the charge to victory.

Company Profile

Name Company	LIFE TIME NETWORK (M) SDN BHD
Company No	KT 0234567-H
Date of Incorporation	16 August 2005
Registration Office	Lot 1719, Jalan Raja Perempuan Zainab2,  16150 Bandar Baru Kubang Kerian, Kelantan.
Business Address	HQ - Lot 803 L, Simpang 3 Pengkalan Chepa 16100 Kota Bharu, Kelantan
Outlet address	Lot 1479, pasaraya addin ria, Jalan long yunus, 15200 kota bharu, Kelantan.
Company Secretary	WY TEX SECRETARY

Map Location

LIFETIME NETWORK SDN.BHD 

KUBANG KERIAN KOTA BHARU KELANTAN

Introduction of Internship 2013

INTRODUCTION

Industrial training is an important component for every student that takes a degree program at Kolej Poly-Tech MARA (KPTM). Each student must be able to undergo industrial training to qualify to complete the learning process and the award of the degree KPTM. The training students undergo compulsory in semester 5. Period of time should be taken by every student of industrial training is for 8 weeks starting on 7 january 2013 to 28 february 2013.

For 8 weeks industrial training, students will be able to build confidence and be more brave and persevere in their life as a student as well as be able to gain knowledge and experience. From the industrial training was conducted, students can refer to and make the training as a guide as we go into the real working world soon. at the end of the course, students should make a book report for industrial training and also a task that was required to pass the semester and is a precondition future award of the degree.


OBJECTIVE OF INDUSTRIAL TRAINING

1) Exposing Students With Nature Real Jobs
     
For 8 weeks students placed either in the government or private sector will be able to expose students to a real job and in stark contrast to the learning environment in the classrooms. Addition, students will also be faced with many challenges and problems that have not experienced before. This situation reflects the actual situation of the working world. Therefore, this training will make students more mature as well as acquire the knowledge and experience to guide the student in finding a job in the future and lead.

2) Teamwork and good relationships with other employees

In one company, the students will be faced with a variety of workers. Possibility of different race, gender and religion. With that, intercommunication created by students and employees can cheer the mood, besides probing the job through consultation and assistance of other employees. Thus, the relationships among employees is emphasis that can relation with bonded and team spirits to be created as well as build good relationships with other employees.

3) Trust, implementating and Self Confidence.

In addition, industry training instills moral qualities in students self. between the properties that can be created is of honesty and responsible in carrying out their duties and confident in making a decision. Maintaining confidentiality of the firm, to educate a student to be a trustworthy and responsible Thus, honesty is needed next is encouraged in students self to ensure the confidentiality of the firm continues to be a key aspect of the success of the firm.

4) Cultivate curiosity and interest in practical training

In practical training, there are many new things to be discovered by the students. This will lead to attitude to take cognizance of the student. In addition, the constraint condition is sometimes will make students always ask not to be left behind in the field. Actual exposure to the areas studied by the students will create student interest in these areas.